Integrity and Professionalism—Chengdu Nengda Helps Chengdu Metro Quickly Resolve Inverter Malfunction in Ventilation System
Time:
2022-07-15
On June 12, 2020, a 75-kW frequency converter installed on the ventilation system at an under-construction subway station in Chengdu malfunctioned during commissioning. After an initial inspection by the contractor, the specific cause of the failure remained unidentified. Since the station is still under construction, the ventilation system serves as a critical safety safeguard for construction workers operating in the relatively enclosed underground environment. To quickly resolve the issue and ensure that commissioning proceeds smoothly and construction stays on schedule, senior management from the equipment supplier reached out to Wang Yijian, General Manager of Chengdu Nengda Technology Co., Ltd. (hereinafter referred to as “Chengdu Nengda”), a subsidiary of Guangdong Lingyi Industrial Technology Co., Ltd., via Siemens. They requested technical support from Chengdu Nengda. Upon receiving the customer’s request, guided by the principle of putting the customer first, General Manager Wang immediately briefed the company’s technical staff on the nature of the fault and urged them to promptly head to the site to provide assistance.

( Our engineers are currently troubleshooting the source of the fault. )
After resetting the parameters and conducting static motor testing, the technicians retested the equipment and repeated the experiment several times. The entire process lasted approximately 40 minutes, during which the technicians finally managed to identify and eliminate the fault. Following the resolution of the issue at this site, our technical team provided some valuable debugging guidelines regarding the root cause of the failure, effectively helping to prevent similar problems from occurring in future debugging efforts. Chengdu Nengda’s swift response and professional service received unanimous praise from the customer’s engineers. With concrete actions, Nengda Technology has demonstrated its core values of integrity and professionalism embodied by the “Zero One” spirit, as well as its customer-first service philosophy—urgently addressing customers’ needs, working hand-in-hand with them to move forward together, and serving society.
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